Client Manager
Company Overview:
Integrity partners with leading global companies to develop design and implement best practice ethics and compliance programs that improve employee performance, protect brand image, and reduce legal risks. Our comprehensive solutions combine strategic advisory services, training and communications, certification and disclosure, and workflow management tools to inform, encourage and monitor ethical behavior by employees and business partners. Integrity’s ethics and compliance experts have worked with hundreds of the world’s great companies, and our programs have been used by millions of employees on six continents. For more information about Integrity, please visit www.i2c.com
Responsibilities:
This is a temporary service-oriented position within Integrity that will be responsible for maintaining the critically important function of building and maintaining new and existing client relationships. Responsibilities include but are not limited to the following:
- Assist with management of assigned Europe client relationships to ensure that the highest level of service is provided;
- Act as the back-up contact for client-related issues, both internally and externally;
- Work closely with Operations and Client contacts to ensure timely data processing and resolution of data errors;
- Assist European Client Managers with strategic management of the client program through work with the Compliance and Ethics Advisory Services group and Content Management team to complete the set-up and deployment successfully;
- Manage client utilization to ensure effective use of programs, tools, and solutions purchased; and
- Complete special assignments as needed or assigned.
Qualifications:
Requires a bachelor’s degree; 2 – 5 years experience in client services environment or related field with a demonstrable increase in responsibility with client account management. Due to the global scope and scale of clients, this position requires flexibility, ability and willingness to work off-hours; the standard work hours for this position are 5:00 AM EST – 2:00 PM EST. The successful candidate will have the following skills:
- Critical attention to detail is a must; ability to manage multiple tasks/projects in tight timeframes is required;
- Excellent written, verbal and interpersonal communication skills required; must be able to effectively communicate with all levels within the Company and speak about Integrity’s solutions to clients with professionalism and credibility;
- Initiative and desire to work successfully in a fast-paced, small-team environment providing the highest level of client service and ensuring client satisfaction with Integrity programs and solutions;
- Proficient in Microsoft Office Suites, especially Excel; and
- Understand and support the Company’s goals, business, and values.
Full commitment to conduct business with the utmost integrity and in full compliance with the law is absolutely essential.
Reporting:
Will report to the Director, Relationship Management and will work closely with the Client Services team, Compliance and Ethics Advisory Services group and others throughout the Company as needed.
Location:
Waltham, Massachusetts. Telecommuting is not an option.
Compensation:
This is an on-site contract position for approximately 40 hours per week for three to six months; it may have the potential to become full-time. Compensation will be commensurate with experience.
Integrity Interactive Corporation is an equal opportunity employer.